Terms & Conditions

Terms & Conditions for LW Resolutions Ltd

Last updated: [insert today’s date]

These Terms & Conditions outline the rules and expectations for using our website, making enquiries, and booking training services with LW Resolutions Ltd (“we”, “our”, “us”).

By using our website or engaging with our services, you agree to these terms.

1. Who We Are

LW Resolutions Ltd

Website: www.lwresolutions.co.uk

Email: info@lwresolutions.co.uk

Phone: +44 7977 937360

We provide accredited training in PMVA, physical intervention, conflict resolution, breakaway & disengagement, and related safety programmes.

2. Use of Our Website

You agree to:

  • Use the website for lawful purposes only
  • Not attempt to gain unauthorised access to any part of the site
  • Not copy or distribute website content without permission

We reserve the right to update website content at any time.

3. Training Bookings & Cancellations

Booking Confirmation

A booking is confirmed when:

  • A written agreement is received
  • A purchase order is provided
  • A deposit or full payment is made (where required)

Cancellation by Clients

If you cancel:

  • More than 14 days before training: No charge
  • 7–14 days before training: 50% fee
  • Less than 7 days before training: 100% fee

This is because trainers, materials, and dates are allocated specifically for your organisation.

Cancellation by LW Resolutions Ltd

If we need to cancel due to illness, safety, travel disruption or unforeseen circumstances, we will:

  • Rearrange training at no extra cost
  • Offer an alternative date as soon as possible

We are not liable for indirect losses caused by rescheduling.

4. Payment Terms

  • Invoices must be paid within 30 days unless otherwise agreed
  • Late payments may incur charges in line with the Late Payment of Commercial Debts (Interest) Act 1998
  • Certificates may be withheld for overdue accounts

5. Certificates & Accreditation

Certificates will only be issued when:

  • The course is fully completed
  • The trainee meets the required assessment standards
  • All relevant information is received

We reserve the right to withhold certificates if safety or professional standards are not met.

6. Health & Safety Requirements

To ensure safe training delivery, the client must provide:

  • A suitable training area
  • A safe, clean environment
  • Adequate space for physical skills
  • Staff who are medically fit to participate

We reserve the right to refuse participation if a trainee is unfit or unsafe to train.

7. Liability

We are not liable for:

  • Loss of earnings
  • Loss of business
  • Indirect or consequential losses
  • Injuries caused by failure to follow instructions
  • Unsafe conditions within the client’s venue

Our responsibility is limited to the training service provided.

8. Intellectual Property

All training materials, manuals, slides, and course content are owned by LW Resolutions Ltd.

You may not:

  • Copy
  • Share
  • Reproduce
  • Distribute
  • Record training without express written permission

9. Privacy & Data Protection

We handle personal data in accordance with the UK GDPR.

Please refer to our full Privacy Policy for details.

10. Changes to These Terms

We may update these Terms & Conditions at any time. The latest version will always appear on our website.

11. Contact Us About These Terms

If you have any questions, contact:

📧 info@lwresolutions.co.uk

📞 +44 7977 937360

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