Privacy Policy



Privacy Policy for LW Resolutions Ltd

Last updated: 31st November 2025

LW Resolutions Ltd (“we”, “our”, “us”) is committed to protecting your privacy and handling your data responsibly. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, make an enquiry, or use our services.

1. Who We Are

LW Resolutions Ltd

Website: www.lwresolutions.co.uk

Email: info@lwresolutions.co.uk

Phone: +44 7977 937360

We provide accredited training in PMVA, physical intervention, conflict resolution, breakaway and disengagement, and related safety programmes.

We act as a Data Controller under the UK GDPR and the Data Protection Act 2018.

2. What Information We Collect

We may collect the following information:

Information you provide directly:

  • Your name
  • Email address
  • Phone number
  • Organisation name
  • Training enquiry details
  • Any information you include in contact forms or emails

Information collected automatically:

  • IP address
  • Browser type
  • Pages visited
  • Time spent on our website (Collected through standard analytics tools)

3. How We Use Your Information

We use your information to:

  • Respond to training enquiries
  • Provide quotes and service information
  • Deliver training services you request
  • Manage bookings and communication
  • Maintain our internal records
  • Improve our website and services
  • Meet legal or regulatory obligations

We do not sell your data or pass it to third parties for marketing.

4. Lawful Basis for Processing

We process your data under one or more of the following legal bases:

  • Legitimate interest (responding to enquiries, improving services)
  • Contractual necessity (booking and providing training)
  • Legal obligation (record-keeping where required)
  • Consent (when you choose to subscribe or opt in)

5. How Long We Keep Your Data

We keep your information only as long as necessary:

  • General enquiries: up to 12 months
  • Training bookings: up to 7 years (legal requirement)
  • Email communication: as needed for record-keeping
  • Website analytics: typically 12–26 months (depending on provider)

You can request deletion at any time if no legal requirement prevents it.

6. Who We Share Your Data With

We may share information with:

  • Accredited awarding bodies (if needed for certificates)
  • Payment processors (if applicable)
  • Email service providers
  • Legal or regulatory authorities (only when required)

We never sell your data to third parties.

7. How We Protect Your Data

We use appropriate technical and organisational measures, including:

  • Secure servers
  • Encrypted connections (SSL/HTTPS)
  • Restricted access to data
  • Password protection
  • Staff confidentiality procedures

8. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Object to certain types of processing
  • Request data portability
  • Withdraw consent (where applicable)

To exercise any of these rights, contact:

📧 info@lwresolutions.co.uk

9. Cookies

Our website may use cookies to improve your browsing experience, including:

  • Analytics cookies
  • Functional cookies
  • Session cookies

You can adjust cookie settings through your browser.

10. Links to Other Websites

Our website may contain links to external websites.

We are not responsible for the privacy policies of those sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

12. Contact Us About Data Protection

If you have any questions, contact:

LW Resolutions Ltd

Email: info@lwresolutions.co.uk

Phone: +44 7977 937360

You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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